How do I refund an item purchased on LumiLor?
We offer our customers an ‘Easy refund policy’, wherein you can raise a refund/exchange request of a product within 5 days of its delivery. We also accept partial refunds wherein you can raise a refund request for one or all products in you order.
Step 1: Contact our Customer Support team via email (email@example.com) within 5 business days of receiving the order.
Step 2: Provide us with your order ID details and your request to refund your order. Kindly email an image of the product and the invoice for our reference.
Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
Refunds will not be accepted under the following conditions:
- Product is damaged due to misuse/overuse
- Refund without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
- Serial Number is tampered
- Defective products that are covered under Seller/Manufacturer’s warranty
- Product is used or altered
- If request is initiated after 5 business days of order delivery policy
Plot No. B-14/15, Noida Sector 1,
Noida, Uttar Pradesh – 201301